My most recent email to CSM Collins

Thu, Nov 27, 2008 at 4:34 PM
Subj: Pay Problems Again

Dear Ma'am,

I do hope your remember our situation but I realize you are very busy. My name is Brie'Anne Griffin and my husband, SSG Michael Griffin is going through the MEB/PEB process and is currently supposed to be receiving monthly INCAP pay. We had problems a few months ago that seemed to be resolved up until this month, though they are still a month behind with his pay.

Our current unit point of contact is MSG Harry Cummings, as SGT Casey Jackson, our normal PoC, is at Camp Shelby awaiting the arrival of the 39th BCT soldiers from Iraq. SGT Jackson had been doing a wonderful job of getting all the paperwork done on his end, and as far as we know, he has gotten all the paperwork to Camp Robinson that he has been asked to.

Michael has been told that Bridget O'Connell is the person at Camp Robinson who is supposed to process his DFAS INCAP paperwork now. He spoke to her last week and she told him that she would do an emergency board and that he would receive his pay Wednesday, November 26. The latest pay received was October 15, 2008 for the month of August, 2008. Michael spoke with Ms. O'Connell again Tuesday, because nothing was showing up on his "MyPay." I have attached the call log from that phone call to this email. She did not call him back that day as she told him she would.

It seems to me that Ms. O'Connell does not think of Michael as a real person and is not concerned with whether or not we can pay our bills or eat. If there is any way you could let her know that my husband is a real, living, breathing human being (more than that, a real, living, breathing soldier and veteran) and her lack of concern or lack of efficiency in her job is actually very hurtful to him individually and to our family, both emotionally and financially, I would greatly appreciate it.

I will also email all of our contact information to Ms. O'Connell, though she has received it numerous times, so that she may contact us if she has any questions or problems with processing Michael's pay.

I hope this can be resolved quickly. Michael has been given excuse after excuse as to why his paperwork has not been processed this time, so we are not certain what the actual problem is. If anyone could contact us and tell us what they need from him, we are more than happy to get it to them. This email is the best way to reach either of us, but I have listed our telephone numbers as well.

Sincerely,
Brie'Anne Griffin